Returns & Exchanges

At CoffeeAM, we want you to be completely satisfied with your gourmet coffee and tea experience. If your order does not meet your expectations, we offer a hassle-free return process within 30 days of purchase.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team via phone or email to obtain a Return Merchandise Authorization (RMA) number for your order.

• 2.
  Package the Product

  Securely pack the unused portion of your coffee or tea in its original packaging to ensure it remains protected during transit.

• 3.
  Ship Your Return

  Clearly mark the RMA number on the outside of the box and ship the package back to our roasting facility using your preferred carrier.

• 4.
  Receive Refund or Credit

  Once our team inspects the returned items, we will issue a full refund to your original payment method or apply a store credit to your account.